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Enterprise AI company Nurix AI, founded by Mukesh Bansal, has acquired Verloop.io , a conversational AI platform known for automating customer conversations across banking, fintech, retail, and telecommunications. The deal brings Verloop.io ‘s chat automation technology and regional customer base under Nurix AI, strengthening the company’s presence in India and the Middle East. Financial terms of the acquisition have not been disclosed.
Combining Voice and Chat AI
Nurix AI built its reputation on NuPlay, its flagship voice AI platform designed for enterprise customer engagement. With Verloop.io now part of the fold, Nurix gains established expertise in chat-based automation, allowing it to serve enterprises across both synchronous voice interactions and asynchronous chat journeys. Verloop.io currently powers more than 20 million customer interactions every month, giving Nurix an immediate boost in scale and reach.
Why This Deal Matters
Enterprises are increasingly under pressure to move AI initiatives beyond pilot programs and into full production deployment. By combining voice and chat capabilities, Nurix positions itself to offer a more complete AI agent stack—one that can handle customer interactions across multiple channels without requiring businesses to stitch together separate vendors. For companies evaluating AI automation tools, this consolidation signals a broader industry shift toward unified, multi-channel AI platforms.
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Backing and Business Context
Founded in 2024, Nurix AI is backed by General Catalyst, Accel, and Prosus, and previously raised $27.5 million in a 2024 funding round. Verloop.io , founded in 2015 by Gaurav Singh, brings nearly a decade of experience in customer conversation automation. The companies have not disclosed specific product integration plans at this stage.
What’s Next
With Verloop.io now integrated into Nurix AI, the company is expected to expand its enterprise client base across chat led engagement use cases. Further details on product integration and go to market strategy have not yet been shared, but the acquisition marks a clear step toward consolidated, multi-channel AI offerings in the enterprise space.
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